Shipping damage
- Report damage within 48 hours of delivery.
- Provide photos of packaging and product damage.
- Retain all original packaging materials.
- Do not open or use the damaged product.
Returns
Returns Policy
Due to the sensitive nature of research chemicals and safety regulations, most sales are final. Review eligibility criteria and processes below.
Wrong product shipped
- Contact us within 7 days of receipt.
- Product must be unopened and unused.
- Original packaging and seals intact.
- Valid order confirmation for comparison.
Quality issues
- Independent third-party analysis required.
- Purity must be significantly below stated levels.
- Analysis costs may be customer responsibility.
- Product must be unused and properly stored.
Non-returnable items
Items that cannot be returned
Safety and policy considerations mean certain materials are never eligible for return.
- Opened containers
- Used or contaminated products
- Products exposed to air or moisture
- Improperly stored items
- Custom or special orders
- Products ordered by mistake
- Change of research direction
- Items past 30-day limit
Return process
How to initiate a return
We document every step to maintain chain of custody and protect research integrity.
Contact customer service
Email returns@anubisresearch.com with your order number, product details, and reason for return. Include photos if applicable.
Receive return authorization
We'll review your request and provide a Return Merchandise Authorization (RMA) number if approved. Do not ship without an RMA.
Package and ship
Package the item in original packaging with RMA number clearly visible. Use a trackable shipping method. Customer pays return shipping unless we made an error.
Processing & refund
Once received and inspected, we'll process your refund within 5–10 business days. Refunds are issued to the original payment method.
Refund timeline
- Credit cards: 3–5 business days.
- Bank transfers: 5–10 business days.
- Cryptocurrency: 1–3 business days.
- International: up to 15 business days.
Refund amounts
- Product cost: full refund if eligible.
- Shipping: only if our error.
- Return shipping: customer responsibility.
- Restocking fee: may apply (15%).
Need help?
Contact Returns Department
Email: returns@anubisresearch.com
Phone: 1-800-ANUBIS-R (1-800-268-2477)
Hours: Monday - Friday, 9 AM - 6 PM PST
Return Address
Anubis Research Returns Department
1234 Research Blvd, Suite 100
Science Park, CA 94025
Include RMA number on package